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FAQ

 

Can I do a pre-order?

  

The short answer is no.

We think taking peoples money for plants we don’t yet have is bad business.

However if there is a very rare, and special plant, that you simply must have, we would be happy to try to source it for you. In this case we will not take your money until have the plant and it is ready to sell to you.  

                    

Do you have X plant?

If it's in the store we have it. If we don't have what you are looking for, please send us a message and we will do our best to source it for you. Follow our Instagram for teasers and special offers. And please sign up for our newsletter.

Do you sell cuttings?

The short answer is no.


There is nothing wrong with cuttings, they are a great way to get rare plants into your collection that you might have difficulty getting your hands on otherwise. That said, a cutting is not a plant, but a chance at a plant. There is always a risk of failure and we have no way knowing if the person buying understands the inherent risks involved with rooting cuttings.

In special cases if you contact us and we feel satisfied that you both understand the risk and have some experience with propagation we may be able to supply you with a cutting. However its is our goal to sell healthy rooted plants.

Where do you get our plants from?

In general the plants we sell are either imported by us from one of our trusted sources or they have been raised and propagated by us. We very much prefer to raise and propagate plants ourselves, but we are based in Sweden and the weather conditions here are anything but suitable for raising tropical plants. Raising plants indoors is time consuming and space is limited. That said we hope to expand our assortment of home grown plants. We feel this is more environmentally sustainable, and provides our customers with a fully acclimated plant that does not need to travel so far to reach its new home.
All imported plants are processed and transported legally in accordance with policies of the European Union. Imported plants acclimated and rehabilitated for however long it takes for them to return to health and acclimate. This could be anywhere from two weeks in the best case up till six months for plants that arrive badly injured.  As we have stated it is our goal to sell only healthy well rooted plants!

How do you deal with pests?

Pests are an unavoidable reality when collecting and growing plants, but we take every precaution to keep our plants healthy and free from these unwelcome guests. All plants undergo an automatic quarantine period upon arrival of at least two weeks. Any plant showing signs of infection are isolated and treated with  the appropriate means. Our green house and grow rooms are restocked periodically with predatory insects and nematodes which feed upon the harmful critters that like to eat our plants. We also charge our substrate with beneficial funguses that help the plants take up nutrients and boost their immune systems. We spray our plants weekly with a mixture of clean water, green soap, neem oil, and a small amount of baking soda.
We try to avoid the use of pesticides and funguscides, both for the sake of the environment and our own safety. We do however have stronger solutions derived from natural sources, but we have found that theses measure are rarely necessary as long as the proper precautions are taken.

How do you ship your plants?

Your plants will be very carefully packed and shipped in sturdy cardboard boxes with a generous amount of packing material. This acts both as padding and insulation. The plants roots will be bound in soil or bare roots in moist sphagnum moss.
Shipping will be contingent upon the weather.  In case where the weather drops below freezing or above 30 degrees, we may need to postpone shipping until the weather becomes more agreeable. In certain cases we can use heat packs as protection against the cold.
We would always prefer to use express shipping when sending plants between countries. Sending living plants can be tricky business, and using a reliable expedited shipping service often helps to cut down the travel time. Travel is stressful for plants so the quicker you get your plants the less stress or damage might occur.
We offer several shipping options in most cases. We would like to find the best option possible for getting your plants to you. If you have questions regarding shipping contact us and we will help you find the best shipping solution.

Where do you ship?

We ship within EU and to the UK. If you don't find your country among the shipping alternatives, please send us a message and we will see of we can arrange shipping. At this time we do not ship to countries outside the EU. Shipping to these countries requires a document called a Phytosanitary Certificate. Right now we are not able to provide these, but we hope to in the future. At the moment we can ship to the United Kingdom. An EU plant passport is sufficient for shipping plants to the UK, however in 2021 Brexit will go into effect and it is unclear what will happen then. It seems very likely the UK will start to require phytosanitary certificates and import duties will also apply.

There was a mistake with my order!

In such cases contact us at info@modern-savages.com as soon as possible.

How do I care for my new plant?

What's your return policy?

Plants are not returnable. So, be sure you want to be the plants' new caretaker.
Pots and accessories can be returned for a handling fee of 10€ plus shipping cost (same as order).
We only accept complaints made directly upon opening the package. If you find anything wrong or damaged, take photo immediately and send to us together with a description of the situation. Please try, to the best of your ability, to restore the package the way it came so it can be sent back to us.

What about plant passports?

A phytosanitary certificate is a document necessary for the export and import of plants internationally. It is Not necessary for transporting plants across the EU countries and the UK. 
The Phytocertificate is made specific to meet the requirments of the country of import. It certifies that the plants to be imported are free from pests and disease, and that the plants have been treated in accordance with the country of imports requirments. Without this document attached to the packaging plants for import will not be allowed into the country.
A plant passport is not a certificate but an indentifiction badge used within the EU and UK. It includes information such as species, batch number, and place of origin. It’s purpose is to allow the proper authorities to quickly find and isolate a specific batch of plants in the event of an outbreak of pests or disease.
Modern Savages uses plant passports for plants sold within the EU and UK!
It is our goal to also arrange phytosanitary certificates for customers wishing to order from outsides the EU and UK, but as we are a new company and Phyto certificates are quite specific to the country of import, we are not yet able to provide these documents. Hopefully that will soon change.

Environmental Policy

Modern Savages does not support the poaching of endangered plant species. We import plants from around the world from sellers we trust. That said it is virtually impossible to be 100 percent certain about the origin of each and every plant from so far away. As stated we only buy from trusted sellers, but we also employ common sense. When we come across an offer on an endangered plant and its provenance seems dubious we simply decline it.
We care about the environment. Whenever possible we try to use recycled boxes. As long as a box is intact sturdy and clean we will reuse it.
We favor paper packing materials over plastic, but during the winter months we may also use some plastic materials. Plastic is a very good insulator and can be useful in protecting you new plant from cold weather. We hope that you will in turn save and reuse these materials.

 
 

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Tack för ditt meddelande!