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Terms and Conditions

About Modern Savages

  • The company is based in Gothenburg, Sweden. Our mailing address is Modern Savages AB, Lagerströmsplatsen 2, 41647, Gothenburg, Sweden.

  • To get in touch with us, use info@modern-savages.com.


Prices

  • All transactions in the store are handled in EURO (€). Exchange rates may vary. Prices shown are inclusive of 25% VAT. The total amount, including shipping cost and the terms of payment is shown at checkout before placing the order.

  • Delivery within Sweden €25, to the EU €35.

  • Modern Savages uses PayPal as primary payment method. 

Ordering

  • Upon completed order, an order confirmation will be sent to your email address. In the confirmation you will find information about products, pricing, billing and delivery address.

  • If there is any error in the order confirmation, please contact me immediately by using the form on the "Contact" page.


Delivery

  • We ship on Mondays-tuesdays. Normal delivery time within Sweden is 2-4 days. To the EU 5-7 days.  Extreme Weather Notice!! When temperatures are at, or below 0° C shipping will be delayed until the temperature rises. If you live in an area where it’s subzero temperature the coming days, we recommend that you wait with ordering, contact us and arrange for delayed shipping. Likewise on rare occasions when temperatures rise above 30 C we may choose to delay shipping until the weather becomes more clement.

  • We primarily use UPS and DHL for shipping.

  • If you are unable to receive the delivery you will still be charged for the plants you have ordered, since they are considered unsellable when they return to us. We also charge a 25€ return cost fee. 


Return Policy

  • You as a customer have a statutory 14-day right of return, which applies from the time you have accepted the terms of the order. 

  • Note! No return on plants. In accordance with the Act on Distance Tradings, the customer does not have the right to return goods that can quickly deteriorate or become too old, or that after delivery might be mixed with other (plants). Your right of withdrawal therefore does not apply to green plants, flowering plants, cuttings, bulbs, tubers, garden plants and other products that can be damaged by being handled several times. The right of withdrawal also does not apply to plants and products that have a limited expiration date, are classified as fresh produce, can deteriorate quickly, become too old or have been planted after purchase. (Distanshandelslagen 2 kapitlet, paragraf 11, punkterna 4 och 6). (Distance Trading Act, Chapter 2, Section 11, paragraphs 4 and 6).

  • When using your right to return:
    You must announce that you plan to use your right to return. The message should be sent to us using the form on the “contact” page. In the message, state your name, address, e-mail address and order number.
    Please handle your return swiftly. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged.
    Of the refund amount, we reserve the right to deduct a sum corresponding to the depreciation of value compared to the original value of the product for damaged products.

Complaints

  • The complaint should be sent immediately after the defect is discovered. Take pictures. 

  • Always contact us for approval before returning a defective item.

  • How do you go about complaining?
    Any errors and defects should always be reported by using the form on the “contact” page where you enter your name, address, e-mail address, order number and a description of the error.

  • If we fail to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We take all charges for return shipping on approved complaints.

  • We reserve the right to deny a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow the guidelines from the Swedish General Board of Complaints, see www.arn.se

Limitation of Liability

  • Always keep this in mind when purchasing plants online:

When buying living plants, keep in mind that the condition of the plant may deteriorate during shipment to you. Due to careless postage handling, folding or breaking damage to leaves / stems can also occur. Unfortunately we can not control this but we do our absolute best to pack your plants in such a way that damage does not occur. Plants that arrive with cosmetic damage are therefore not reason enough to complain as long as the plant is still alive. If, contrary to expectation, the plant should have been damaged in any way by us before the order left our warehouse, we would of course try to resolve this as best we can.

  • We take no responsibility for any indirect damage that may result from the product. For example damage due to shipping delays or damage during shipping. 

  • We are not responsible for any damage due to cold that may occur to living plants during delivery.

  • We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labour conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

  • Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.


Product information

  • We reserve the right for any printing errors on this site as well as products being sold out. We do not guarantee that the images reflect the exact appearance of the products. However, we always try our best to expose the products as accurately as possible.

  • We reserve ourselves for errors in the names of the plants. Should you see that we have made a mistake in the naming the plant, you are welcome to contact us. Wrong name is not a reason for complaint.


Information on Cookies

  • A Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. You can set your browser to automatically deny or delete cookies. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.


Personal data

  • By shopping at Modern Savages you accept our data protection policy and our processing of your personal data. We are responsible for the processing of personal data that you have provided as a customer. We protect your personal privacy and do not collect more information than necessary to process your order, as well as when you have asked to receive newsletters or promotional offers. We will never sell or disclose your information to third parties without legal basis. We use WIX.com platform, which is operated by WIX.com, based in Tel Aviv, Israel.

  • Below is a summary of how , in accordance with the Data Protection Regulation (GDPR), store and process your data.


How we collect your personal data

The following types of personal information may be collected, stored, and used:

                    

  1. Information about your computer including your IP address, geographical location, browser type and version, and operating system.

  2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.

  3. Information that you enter when you register,such as your email website.

  4. Information that you enter in order to set up subscription to our emails and/or newsletter.

  5. Information that is generated while using our website, including when, how often, and under what circumstances you use it.

  6. Information relating to anything you purchase, services you use, or transaction you make through our website, which includes your name, address, telephone number, email address, and credit card details.

  7. Information that you post to our website with the intention of publishing it on the internet.

  8. Any other personal information you send to us.


Using Personal Information    

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:                            
Administering our website and business:

  1. Personalizing our website for you.

  2. Enabling your use of the services available on our website.

  3. Sending you goods purchased through our website. In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
    The shipping companies we work with are: Fraktjakt, Sendify, DHL and Postnord.

  4. Supplying services purchased through our website.

  5. Sending statements, invoices, and payment reminders to you, and collecting payments from you. The payment provider for Modern Savages is PayPal and Swish.

  6. Sending you on-marketing commercial communications.

  7. Sending you email notifications you have specifically requested.

  8. Sending you our email newsletter if you signed up for it (you can unsubscribe at any time).

  9. Sending you marketing communications relating to our business or the businesses of third parties which we think may be of interest to you.

  10. Providing third parties with statistical information about our users.

  11. Dealing with inquiries and complaints made by or about you relating to our website.

  12. Keeping our website secure and preventing fraud.

  13. Verifying compliance with the terms and conditions governing the use of our website.

  14. Other uses:

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website. We will not, without your expressed consent, supply your personal information to any third party for their or any other third party’s direct marketing.


Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law;

  2. in connection with any ongoing or prospective legal proceedings;

  3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.            

Except as provided in this policy, we will not provide your personal information to third parties.


Retaining personal information

  1. This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  3. Without prejudice, we will usually delete personal data after 7 years (the time we are required to save information according to Swedish accounting standards).

  4. Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;

  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

  • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


Security of your personal information

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

  2. Wewillstoreallthepersonalinformationyouprovideonoursecure (password- and firewall-protected) servers.

  3. All electronic financial transactions entered into through our website will be protected by encryption technology.

  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Changes to the General Terms and Conditions

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.


Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. the payment of a fee; and

  2. the supply of appropriate evidence of your identity. For this purpose, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address.

  • We may withhold personal information that you request to the extent permitted by law.

  • You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.


Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.


Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Dispute and choice of law

  • In the event that a dispute cannot be resolved by agreement between the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see www.arn.se . For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr

  • In the event of a dispute, I follow decisions from ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

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